By Eva Williams 10 days ago, Apps and Software
While some people associate telemarketing solutions with cold-calling random numbers and believe they are a hangover, they can still become an important element of a marketing campaign when used properly.
If you choose a modern telemarketing service, you can facilitate your lead generation, improve customer management, understand what customer service software suit you most of all, and generally get a higher ROI.
When looking for the top telemarketing services, you should favor companies that have experience with assisting clients from your sphere and can show you successful projects to prove their credibility.
Moreover, you should ask whether an agency is good at using the lasts technologies and software, including CRM systems, automated dialers, and voice recognition software. This is very important for executing your campaign in the most efficient manner.
Verdict: Flatworld Solutions tops our list of popular telemarketing services for small businesses because the company offers lots of useful options in one place. In addition to standard call centers, they assist clients with photo editing, software development, design, data entry, transcription apps creation, and more.
You can hire experts from this company, who will answer clients’ questions and provide tech support in real-time. Besides, the team can give you a virtual assistant for automating most functions, thus, improving the quality of offered services and boosting sales.
Verdict: Strategic Calls one-ups many analogs when it comes to establishing connection with C-suite and top-brass decision-makers. If you are involved in a B2B sphere and want to target CEOs, CTOs, CFO, CMOs, and other executives, this telemarketing service can fit the bill perfectly.
Experts offer ongoing, measurable results so that you can analyze and adjust your outbound calling campaign. Besides, they have custom-curated prospect and pre-called lists for the highest engagement levels.
They can generate a prospect list, determine call purpose, draft a script, describe a workflow, make outbound calls, and gauge the results by using innovative statistical analysis software.
Verdict: Superhuman Prospecting offers telemarketing solutions for businesses from manifold spheres. For example, they have created successful campaigns for law firms, property management and real estate agents, construction companies, tech and security businesses, educational institutions, automotive, consulting, and food services. The team can help with cold calling, lead generation, and appointment setting.
Every employer in this outbound marketing company has experience in sales at the B2B level. Therefore, they perfectly understand how to advertise and sell your products/services to the target audience.
Verdict: Go4customer stands out from the top telemarketing services with a stunningly long list of offerings. Here you can order modern telemarketing help, strategic consulting, data management, debt collection, online reputation control, app marketplace promotion, and HR outsourcing.
The company has an extensive network of inbound call centers in order to manage different tasks on short notice. Besides, they are praised for their impeccable customer support, knowledgeable use of help desk software, quick handling of product information requests, and toll-free services.
Verdict: The biggest advantage of DialAmerica is that they don’t use pre-written scripts when making cold calls. They believe that personalized, customer-focused communication will yield the desired results, so they master active listening and persuasive techniques for enticing prospects.
When developing a marketing campaign, they perform meticulous data pooling and analysis. Besides, they are ready to make customization if a client asks for one in a jiffy.
Thanks to the usage of advanced call center software, they handle the lead generation, appointment setting, customer acquisition & retention fast and effectively. Moreover, you can order direct mail fulfillment from them.
Verdict: From the very first days of our collaboration, HelpSquad immediately drew my attention to their level of detailed work.
Their team quickly integrated with our CRM system using advanced software called LiveHelpNow. This provided real-time synchronization for every customer interaction and made it beyond easy to track progress or follow up on leads.
By opening the option of coupling their services with Salesforce, this ensured that marketing campaigns and sales strategies were perfectly aligned and extremely amplified our outreach efforts.
One of the most outstanding aspects was the high quality of their telemarketing agents. HelpSquad does have a very rigorous hiring process, and the LMS surely pays for itself. The agents were professional, articulate, and took time to understand our business and who our target audience was. Their tailored and strategic approach showed that they know exactly what works in telemarketing.
Verdict: In conjunction with other telemarketing services for small businesses, this team offers a contact center as CCaaS to lower costs and enhance customer experience. Requests from all channels are directed to one major hub, so agents can efficiently process customer info, understand every query clearly, and come up with a proper response. Such a system is advantageous considering that agents can handle requests very promptly.
Skilled managers take care of all calls when dealing with eCommerce platforms to ensure every customer is satisfied after an interaction. Agencies frequently delegate customer services to this team in order to focus on other aspects of business running. Besides, Unity Communications has very budget-friendly services considering the quality of assistance.
Verdict: Squeeze Media is a business process outsourcing (BPO) company that also offers outbound telemarketing services. In fact, they mix inbound and outbound calling and use the latest contact management software to get the most out of such confluence.
Though the company is rather young if compared to major players in this niche, the team consists of real experts with a solid background in business management, call center operations, marketing automation, lead development, demand generation, inside sales, consulting, and customer service.
Verdict: Dalerio Consulting is unmatched when it comes to up-selling and cross-selling services, which usually make up the core of telemarketing campaigns. By ordering their outbound telemarketing services, you can greatly extend your market coverage, increase customer satisfaction, and ramp up profit.
It is crucial to research the market on a regular basis in order to understand your customers’ demands and adjust your campaign in accordance with the collected data. You can either do it yourself or delegate the task to Dalerio and receive well-structured, and comprehensive information for making the best business decisions.
Verdict: Using cutting-edge artificial intelligence software, they developed a virtual assistant that can stay on par with regular telemarketing services and even transcend some of them. It is fully automated and adjustable and can handle lots of tasks. For example, it can receive calls, respond to emails, handle internal support, and more.
With Wing assistants at hand, you can forget about the stress of managing multiple personal and team calendars, scheduling meetings, collecting data from different platforms, and generating detailed reports. Moreover, such an assistant will be in charge of storing and updating records, as well as gathering data for marketing campaigns.
Verdict: Callbox is one of the top telemarketing services laser-focused on B2B organizations. The team knows how to generate leads and set appointments in a proper way. Besides, they can help you with sales boosting and targeting high-profile prospects. The list of services also includes account-based marketing, the creation of customer databases, and event marketing.
While this digital agency can choose leads, contact them, and schedule meetings for you, they won’t close leads without your participation. Therefore, you are still responsible for the sale but Callbox experts will make the selection process so much easier.
