Product feedback management tools are software that business owners use in collecting, analyzing, and acting on the customer opinions of the product or service. Such tools not only enable them to gather positive/negative feedback with ease, but they also provide more insight into improving certain products.
When analyzing customers' feedback on my photoshoots, I’ve tried all programs included in this list. Therefore, the ability to gather feedback in real-time or systems that provide cutting-edge options of analysis, like sentiment analysis, with regards to what is available for integration with the ongoing workflows and the systems that manage customer relationships, really influenced on my choice.
Zendesk stands out among competitors with its amazing AI-fueled sentiment analysis options, which was a pleasant surprise for me during the testing process. This feature is so handy because it accelerates the workflow by evaluating feedback from different channels like emails, chats, and social media. It also offers valuable insights into client sentiment.
As a customer service software, Zendesk integrates with CRM systems and project management tools to make the feedback management process more efficient. The tool also appeals to me because of its ability to streamline collaboration and act on client feedback on time.
Price: from $55 per month (free trial is available).
UseResponse appeared in this list as it supports different communication channels like social media, email, and live chat. Besides, I can easily create a reliable ticket management system for all customer support dialogues, which results in a unified spot for processing all customer reviews.
There are also convenient threaded discussions and notification systems that enable effective real-time communication among team members. Thanks to these options, customer support specialists can collaborate on tickets, delegate tasks, and share messages among team members, acknowledge base articles, which results in a more effective resolution of various inquiries.
Price: from $49 per month.
The main advantage of this product feedback management tool is its versatile multi-channel user survey platform that collects reviews and insights from clients and website visitors from different channels, letting a company owner define the general trend. Another feature designed to improve the customers’ satisfaction is a rich collection of customizable templates covering all the common issues that might arise.
This tool also excels other similar programs with its ability to gather feedback from different touchpoints, providing a comprehensive view of the customer trip. Furthermore, it also captures info from surveys that are not fully completed, making sure that every feedback is taken into account.
Price: from $119 per month (free plan is available).
Excellent customization options are the main advantage of this feedback management software. Unlike other user research tools, SurveyMonkey allows business owners to adjust the layout and structure of their surveys, awarding them with overall control. As the requirements for my projects are quite different and depend on the client’s needs, this is a considerable plus.
Besides excellent customization, SurveyMonkey boasts an intuitive UI that makes the survey design process a no-brainer. With a user-friendly toolkit, creating and distributing surveys customized according to my specific needs is a simple task.
Price: from $42 per month.
Unlike many other programs I’ve already tried, UserVoice outshines the competitors with its specialization in collecting and understanding client feedback, especially when it comes to product development. Another feature that grabbed my attention is the ability to optimize the feedback process, from the initial to final stages.
I also like that all notifications in UserVoice are absolutely automated. Besides, the tool integrates with different platforms including Slack, so I can be sure that my customer support team gets and resolves all the issues on time. Product feedback management specialists like me appreciate such an efficient tool that focuses on every detail.
Price: from $699 per month.
ClickUp offers truly cutting-edge features and user-centric design to make product management more efficient. They allow me to start working in just several hours. Customizable feedback forms, with which you can adjust surveys and feedback collection methods to my specific requirements, are the gem of this tool.
ClickUp integrates with project management software like Trello and Asana, which made my workflow simpler and improved my collaboration capabilities. The ability to gather feedback and tasks in one hub eliminates the need to jump from one tool to another, so my productivity increased significantly.
Price: from $10 per month (free plan is available).
Google Forms is one of the best product feedback management tools, as it is simple and accessible. The most impressive feature for me is its intuitive UI. However, I also appreciate its seamless integration with other Google tools that allow the creation, distribution, and analysis of feedback surveys. This tool was my first option because of its free tuition and simplicity.
Automated generation of charts and graphs is another feature of Google Forms that appeals to me. For a specialist like me, providing instant visual insights into feedback trends and patterns is precious. All in all, this tool is indispensable when you need to gather and analyze feedback from different types of customers and make data-driven decisions.
Price: from $10 per month (free for individuals).
Nicereply attracted my attention with its ability to track and analyze feedback in real-time. Another feature I like is that it notifies users whenever new feedback appears, so customer support specialists can react to every issue in an instant. In addition, seamless integration with existing customer management software made my workflow simpler.
Nicereply leverages advanced sentiment analysis algorithms, which is a considerable benefit. Thanks to them, a company owner can analyze customer emotions and preferences. Such valuable insights helped me to build more effective product development strategies, focusing on pain points and highlighting strengths promptly.
Price: from $59 per month.
Typeform excels other similar tools with its ability to generate interactive surveys with conditional logic, which ensures personalized and dynamic feedback experiences. As these features allow adjusting questions in accordance with previous answers, it is possible to get more relevant feedback in the result.
Moreover, Typeform integrates with analytics platforms simplifying the analysis of feedback data. This allows me to get valuable insights and develop an effective strategy for product development. Moreover, I also used this tool even outside the feedback management context.
Price: from $25 per month.
Heatmaps, session recordings, and feedback polls are the major features that make Hotjar one of the best product feedback management tools. With this program, I can understand customer interactions with my product more effectively. This website heatmap software provides a comprehensive view of user sentiments and pain points.
In addition, Hotjar lets me follow the user’s journey step by step to define the weaknesses and optimize the UX more effectively. Overall, the usefulness of the tool to make informed decisions and enhance the product outshines my expectations.
Price: from $45 per month (free plan is available).
These tools are important for companies as they allow business owners to find out whether a customer is satisfied with the product, and discover clients' preferences and pain points. Systematic collection and analysis of feedback improves the decision-making process and the overall customer experience.
Many tools come with a set of cutting-edge analytics features enabling company owners to identify trends, patterns, and recurring themes in customer feedback. This allows for dealing with underlying issues with success.
A product feedback management tool will come in handy for various stakeholders within organizations, including product managers, customer support teams, marketing professionals, and user experience designers. Basically, this program will be useful for all those who work in the product development and customer support field.
Yes, many tools can handle feedback from multiple channels, letting users collect feedback from different sources, and gathering them in a centralized hub for intuitive management and analysis.
