Zonka Feedback
Verdict: Having experienced the first cooperation with Zonka Feedback customer service software I was completely content with the features it provides, in particular, the samples and pre-designed questions.
Security warranty was important to me, and I received them with SSL. Zonka Feedback works with GDPR and your personal info is encrypted and protected, so I recommend this platform to everyone.
Zonka Feedback offers the simplest way to receive the feedback from clients and workers via impressive CSAT, CES & NPS surveys.
In my opinion, the key feature of Zonka Feedback is a vast selection of integrations via diverse platforms and apps for photographers and others. You are able to connect your preferred instruments for an unprecedented feedback control.
Zonka fully synchronizes with Zendesk, Intercom, HubSpot, Zapier, Slack, Google Sheets, MailChimp, etc. In addition, APIs and Webhooks enable you to set your own integrations.
If you are the owner of an ecommerce platform, it is vital for you to detect the customers’ reviews, make note of unsatisfied customers to improve their customer experience and fast problem solving. You can do so by launching CSAT Surveys, created at Zonka Feedback service.
You are able to send the questionnaires to clients utilizing email or SMS, no matter where they are - offline, online, on premises, in-app, and so on. Utilize research throttling to send only one Customer Satisfaction Survey to your clients in a certain period of time and make sure they don’t get fed up with the survey.
The platform makes it possible to set the questions in a way you need it, for instance, to reveal unsatisfied customers. In a personal cabinet you can customize your notifications.
When a customer leaves a negative review, you can create scripts for them and set the automatic reply.
Zonka’s website feedback surveys give you opportunity to fix leads and place feedback on your platform with a web-built research and web feedback widgets to receive necessary opinions regarding the website user experience, make amendments and lower churn.
You can place research on your platform, on certain webpages and blogs to receive feedback from website clients employing an easy code from Zonka Feedback. Once embedded, the web survey becomes a part of your page and can be filled out by the customers to reveal their feedback and data.
It is possible to select from one of the great compilation of templates for such research, or utilize the functionality of the pre-built form builder of Zonka. The feedback form visual component setting is possible - this can be a pop-up or a button which you can put anywhere.
You can manage the results of your survey and take well-grounded decisions about the further development channel thanks to Zonka Feedback’s live reporting. With Zonka it is not necessary to apply extra statistical analysis software for receiving a summary of replies, feedback time, research completion time, and channels of the research.
You are able to both analyze common tendencies and make a selection of the results on some period of time, certain location and other criteria. It is also possible to look through the heatmaps and leaderboards for diverse responses and CX metrics for locations within a single knowledge base software.
If you practice teamwork, Zonka Feedback will enable you to stay in touch with your feedback managers via immediate feedback alerts and notifications through email, Slack and SMS. It will let your mates to take instant measures to react to the client’s review or help them resolve the upcoming issue.
Thanks to the instant messaging software function, Zonka Feedback lets produce and perform diverse notifications on the basis of research feedback and terms through automation and workflows.
Zonka Feedback features a free 7-day version which lets the users to test the functions. You will further need to select one of the plans which are offered for each service.
Survey & CX cost starts from $49/month (Starter plan), Professional ($99/month) and $199/month (Growth), including custom pricing for businesses.
There are 2 plans for Offline Surveys. Essential one costs $15/month (for 1 user) and Power plan (up to 10 users) - $17/month.
Product Feedback options come for $39/month (Launch), $199/month (Scale) and custom for enterprises.
Particular services are connected with the building surveys for Salesforce. Their initial price starts from $499/month.
