8 Best Instant Messaging Software in 2023

The best instant messaging software is an excellent choice for companies that need to organize smooth communication between team members from different parts of the world. Of course, you can use the free instant messengers built into social networks, such as Facebook.

However, if you need more efficient tools for web conferencing, video calling, and VoIP, make sure to use the dedicated IM software.

Top 8 Instant Messaging Software

  1. Slack - Highly customizable
  2. Glip - File archiving function
  3. Crisp - Multi-platform compatibility
  4. Zoho Cliq - With broadcasting tool
  5. Troop Messenger - Great selection of tools for teamwork
  6. Microsoft Teams - Plentiful integration options
  7. Twist - With time-off feature
  8. Google Hangouts Chat - Great for team messaging

I have compiled an overview of the best instant messaging software that is suitable for various business purposes and will help to establish internal communication in the company at the highest level.

1. Slack

Highly customizable
  • Rich set of tools and options
  • Integrates with many other collaboration
  • Fast, powerful mobile app
  • Expensive

Verdict: Slack is one of the most useful free apps for Mac that are commonly used by many businesses today. The software allows a company to be in contact with their clients as well as with each other within the shortest possible time and in the best possible manner.

In order to get the best from your software you need to ensure that it has all the functionality options that you are looking for and also has some really nice integration options that would make it easy for you to use this amazing application.

slack interface

2. Glip

File archiving function
  • Includes collaborative document editing
  • Good channel and team admin options
  • Makes communication easy
  • Can only have one account per email

Verdict: One of the best things about Glip is that it integrates with all the other corporate systems through an easy to use web interface. This means that you will be able to access various team members' chat logs and work on them from any location in the world at any time, as long as your company has online access.

The way that this works is that a certain group of employees can log into their Glip systems at their workstations and access all the information that they need. In addition, they can then view the chats and messages on their desktop computers, as well as on their laptops. This is especially helpful for companies that have employees who are regularly away from the office but still need to know what is going on in the office.

glip interface

3. Crisp

Multi-platform compatibility
  • Clear interface
  • Easily create and set up customer support channels
  • Automation tools with AI-powered chatbot capabilities
  • Rich analytics dashboard
  • Not suitable for users on a small budget

Verdict: Crisp provides innovative and versatile tools to keep your customers connected. With this web-based instant messaging software, you can launch a live chat tool on your website, handle conversations with a chatbot when no human agent is online, and create a shared inbox for messages sent through multiple channels.

It also offers an advanced analytics dashboard to track the performance of your campaigns and personalized email or in-app activities.

crisp instant messaging software interface

4. Zoho Cliq

With broadcasting tool
  • Shows more than one chat at a time
  • Neat broadcasting tool
  • Inexpensive
  • Built-In call option
  • No keyword notifications

Verdict: Zoho Cliq has gained more popularity amongst those who want to communicate using multimedia. This live chat software has added some features that are specific to corporate environments. Zoho Cliq allows the team to share information quickly and efficiently.

The system has various integrated options and you can choose which ones to integrate into your company's communication strategy.

zoho cliq instant messaging software interface

5. Troop Messenger

Great selection of tools for teamwork
  • Feature-rich program
  • Live location tracking feature
  • Many collaboration instruments
  • User-friendly interface
  • Integration issues

VerdictTroop Messenger is a user-friendly messaging program aimed at teams. It has a straightforward interface and various features for streamlined work even if you have to handle large projects. This program contains all the major tools needed for the timely exchange of ideas.

Typically, such instruments are scattered across multiple apps, which complicates a workflow. In Troop Messenger, you can find such features as group conversations, one-on-one messaging, file previewing, voice-video calls, screen sharing, and more. The program was created to cater to the needs of different companies both small startups and large enterprises. With this software at hand, it is very easy to stay productive even adhering to a remote working routine.

troop messenger instant messaging software interface

6. Microsoft Teams

Plentiful integration options
  • Highly customizable
  • Included with Microsoft 365 business accounts
  • Seamless move to a digital workplace
  • Only for Microsoft-centric environment

Verdict: Microsoft Teams is one of the most popular online collaboration tools, and this popularity is attributed in part to the fact that it is a very comprehensive tool. However, it can also be considered a very powerful tool, and because of the potential for abuse by hackers, Microsoft has taken several measures to protect its users against unwanted use of its power.

For example, in order to provide even greater security and protection from unwanted Team Members, various security options have been implemented. However, if you wish to explore all these integration options with ease and in total, you will need to access the Microsoft Teams Web Services tools.

microsoft teams instant messaging software interface

7. Twist

With time-off feature
  • Good value if buying G Suite
  • Tight integration
  • Allows for continuity of conversations
  • Easy to set up
  • Few notification settings

Verdict: Twist is one of the latest offerings in instant messaging software. With a large variety of integrated features that work together to deliver powerful, yet easy-to-use, high-quality, multi-tasking solutions, Twist can be considered as one of the best options for enterprise solutions that provide a number of communication functions, including group email, file sharing, instant message chats and faxes.

This software is compatible with Microsoft Outlook and is designed to integrate seamlessly with the popular contact manager application. In addition, it also integrates well with other popular clients like Yahoo!

twist instant messaging software interface

8. Google Hangouts Chat

Great for team messaging
  • Automatic backups
  • It is available for business and personal
  • Notifications if backups fail
  • Weak functionality
  • Expensive subscription

Verdict: Google Hangouts is a web-based collaborative tool and voice chat app that provides users with an opportunity to connect to people around the world for free. It is basically a video chat program where two or more people can connect to talk on the phone without having to type in and send long messages or emails.

Since Hangouts is being offered by Google, it should offer various Google integration options right out of the box. For example, it should be possible to use Google Hangouts as your Google+ page, or link it up with all of the other Google programs you have access to. Google Hangouts chat video is probably the most unique feature of Hangouts and this needs to be given its due honor among Google. In case you are looking for a solution that doesn’t require a User ID, you may utilize such services as SimpleX that support messaging in an incognito mode.

google hangouts chat instant messaging software interface