11 Best Live Chat Software in 2021

11 Best Live Chat Software in 2021

Nowadays, all businesses that are involved in e-commerce or offer services online need the best live chat software for delivering the greatest and most qualitative customer support. Such a program is especially helpful when a customer support representative is not at work, but your business receives an inquiry. Providing consumers with excellent live chat support can boost sales and decrease the number of unsatisfied clients.

Top 11 Live Chat Software in 2021

  1. LiveChat - Universal option
  2. Intercom - Auto chat widget
  3. LiveAgent - Integrated ticketing
  4. Sendinblue - Offers marketing tools
  5. JivoChat - Compatible with various platforms
  6. ChatBot - Excellent collection of templates
  7. Smartsupp - Integrated video recordings
  8. Chaport - Great for startups
  9. Freshchat - For small and big businesses
  10. Zendesk Chat - Solid KPIs
  11. Pure Chat - Supports unlimited chats

If you are surfing the web in search of inexpensive chat support software that is compatible with WordPress and is easy to use, this guide will really help. While compiling this list, I took into consideration such important factors as compatibility with third-party systems, specific requirements of various live chat software, and automatic message configurations. I also evaluated the number of support specialists that can use the software.

1. LiveChat – Our Choice

 
Universal option
  • More than 170 integrations
  • AI-powered automation
  • Optimized sales analytics
  • Customizable forms
  • None found

Verdict: The best thing about this chat support software is that it gathers all inquiries and messages into one inbox so that customer support representatives can respond and provide their help in the shortest time possible. LiveChat offers automated chatbots and customizable forms for qualifying your leads. Besides, you can categorize your customers based on their behavior on a webpage or other factors.

There are numerous automatic features like sales and KPIs monitoring, agent routing, as well as ticket generation. The software boasts vast compatibility and can work with such tools as Dropbox, BigCommerce, MailChimp, Shopify, Salesforce, and more. The software is especially useful for fulfilling such tasks as chatting online, generating leads, conduction online surveys, and more. This is probably the best live chat software in terms of versatility. Such world-famous companies as PayPal, McDonald’s, and Adobe have chosen LiveChat for serving their customers.

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  • livechat software interface

    2. Intercom

     
    Auto chat widget
    • Stylish chat widget
    • Saved responds
    • Auto messaging based on contextual info
    • Uses chatterbot technology
    • Confusing pricing

    Verdict: This live chat support software is great for building trustworthy relationships with your clients through messaging and chatting. Offering live chat widgets that can be automated with your own flows, this product can help you attract customers’ attention and provide them with high-quality support. The voice chat app is great for communicating with employees, whereas Intercom is the best option for interacting with customers across all channels from a single dashboard.

    Many companies prefer this software because it offers many innovations. For example, it replaced unfriendly pre-chat forms with a short email capture form in the chat itself. Intercom is compatible with more than 250 software, including Google Analytics, CRM software, Slack, email marketing services, and more. Also, developers offer to use API for custom integrations.

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    • intercom live chat software interface

      3. LiveAgent

       
      Integrated ticketing
      • Excellent for social media management
      • Many integrations
      • Automatic responses
      • Categorizes reports with the help of tags
      • You may face some issues while merging tickets

      Verdict: LiveAgent is a universal tool for providing effective customer support. It includes a live chat feature and is probably the best live chat software when it comes to managing many social media networks at once. The software offers numerous automatic options for appointing some requests to a particular manager and categorizing your clients.

      LiveAgent works with various software, plugins, and applications, including Zapier and Analytics. It can be integrated with email commerce, such as Billing Management, etc. This software offers more than just live chat, but full-range customer support with integrated ticketing. You can also take advantage of such functions as one-week ticket history, email ticketing, ticket merging, splitting, and more.

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      • liveagent live chat software interface

        4. Sendinblue

         
        Offers marketing tools
        • Chat personalization tools
        • Easy process of widget adding
        • Effective audience categorization
        • Various email marketing options
        • Too pricey, provided you need only live chat

        Verdict: Sendinblue is an advanced marketing and customer support software that includes numerous helpful tools for marketing, live chatting, messaging, landing pages, and more. Use this software for modifying the look of your chat: you can adjust colors, add your business name and logo. Besides, the process of adding chat to the website is quite easy: you just need to copy the code snippet and put it into the header of a webpage.

        While interacting with customers via live chat, you can see which webpage a customer is viewing currently. For more efficient and quicker assistance, you can organize your workflow by appointing some tickets to various agents. Considering the capabilities of this live website chat, we consider it a great option for serving your business needs.

        sendinblue live chat software interface

        5. JivoChat

         
        Compatible with various platforms
        • Allows adjusting a chat widget
        • Departments option
        • Auto proactive messaging
        • Works with popular tools
        • The software freezes sometimes

        Verdict: JivoChat allows you to interact with your potential or already existing clients via live chat. Many customer support reps consider this product as the best live chat software because of the convenience of usage. First of all, you can manage all the tickets from one window. Other useful options include the Departments feature for creating teams and automatic proactive messaging. Besides, the software can work with many popular services, including Slack, Weebly, WordPress, Wix, Pipedrive, Zapier, Shopify, etc. You can use the live chat widget on any gadget, browser, or OS.

        All subscription plans (including a free one) offered by JivoChat provide unlimited chats and websites. Besides, the software works well with various social media networks and messengers, but its integration with of VoIP PBX feature is probably what makes it stand out from other competitive products. You can buy phone numbers for your company, direct them to mobile phones, set up SIP phones, and your customer support specialists will be available by phone as well.

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        • jivochat live chat software interface

          6. ChatBot

           
          Excellent collection of templates
          • Extensive collection of industry-specific samples
          • Works well with WordPress and WooCommerce
          • Chat widget that can be customized
          • Uses ML algorithm
          • No real-time support

          Verdict: ChatBot is the best live chat software for small companies. Utilizing automated chatbots, this software can efficiently promote your business and increase sales. Besides, ChatBot has a user-friendly drag-and-drop UI for customizing your chatbot. There is also a great collection of templates for different industries, including e-commerce, package, coffee shop, recruitments, and more.

          With this software, you will receive a handy assistant for your eCommerce platforms, websites, social media networks, and even messengers. Its visual scenario builder serves for monitoring your customers’ behavior for building an effective interaction. ChatBot allows generating messages with various features like images, gifs, etc. Communication with clients can be greatly improved with the help of detailed reports and analytics.

          chatbot live chat software interface

          7. Smartsupp

           
          Integrated video recordings
          • Customized auto messaging
          • Extensive integration and APIs
          • Comes with mobile application
          • Tools for chat customization
          • Poor integration with CMS

          Verdict: Smartsupp is a customer messaging tool that provides a great variety of options for interaction via live chat, email, and Facebook Messenger. Use this software for personalizing automatic messaging, as well as customizing chat by adding the company’s colors and employees’ photos. Smartsupp is great software for tracking and recording user sessions on the webpage. Its functionality also includes tracking of chat dialogues in Google Analytics to see how well you perform.

          Featuring an integrated video recording option, the chat support software generates a detailed report of the actions performed by a visitor on your website. The integration with email marketing software, electronic commerce platforms, and website constructors, such as WordPress, Magento, Shopify, is an undisputable advantage.

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          • smartsupp live chat software interface

            8. Chaport

             
            Great for startups
            • Easy installation
            • Apps for various platforms
            • Integrates with more than 1,500 apps
            • Responsive customer support
            • Plain logic for automatic invitations

            Verdict: Chaport is a great tool that offers a free plan for you to use widgets on an unlimited number of websites. Besides, you receive various options for chat customization by altering color, text, and photo of an operator. You can try the functionality of Chaport via web, desktop, or mobile applications. Offering basic reporting and analytics features, the software can generate detailed reports.

            As the widget supports multiple languages, your customers will see it in their native language. With the help of auto-invitation and pre-chat form, you can save your customers from long queues. Chaport is a must-have option for startups that are growing rapidly to deliver excellent customer support, raising sales and attracting more clients.

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            • chaport live chat software interface

              9. Freshchat

               
              For small and big businesses
              • Intuitive UI
              • Convenient for multiple conversations
              • Integrates with many apps
              • Smart routing feature
              • Complicated management of configurations and settings

              Verdict: Freshchat is a great tool for conducting real-time chatting with clients using agents or bots powered by Artificial Intelligence. The software also offers other advantages like client timeline views, live profiles, and configurable bots for automatic dialogues. Besides, Freshchat works well with various websites and platforms, including eCommerce website builders.

              The intelligent chat routing function makes Freshchat the best live chat software. It serves for easy and effective interaction with clients. You can appoint special roles and allowances, as well as manage the workload of every manager. Besides, it is developed based on a multi-tier data security model for ensuring robust security of every client’s data.

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              • freshchat live chat software interface

                10. Zendesk Chat

                 
                Solid KPIs
                • Simple setup and configuration
                • Routes clients in an effective way
                • Instant interaction
                • Remembers info about each user
                • Cannot edit a response once it a recipient gets it

                Verdict: Zendesk is a sale and customer support instrument that you can start using within hours after registration. The chat is easy to configure and users can take advantage of Artificial Intelligence and contest clues. Zendesk lets you use macros for the most frequent inquiries.

                By using this software, you can offer your consumers qualitative support via live chat, email, social media networks, and phone. Besides, the developer offers one of the best customer service software that can be found on the market today. The most appealing thing about Zendesk is that it is easy to use navigate and configure. Even a person without previous knowledge won’t feel any difficulties while working with this website chat app.

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                • zendesk live chat software interface

                  11. Pure Chat

                   
                  Supports unlimited chats
                  • Works with more than 1000 apps
                  • The number of chats is unlimited
                  • Mobile apps for iOS and Android devices
                  • Provides analytics in real-time
                  • Limited options for customization

                  Verdict: Pure Chat is one of the best tools for companies of various sizes. This software offers numerous advantages, including unlimited chats, file sharing, and conversation notifications. Besides, you receive overall control of your chat widget customization. Assign security roles for administrators and operators and configure ready-made replies to get the most effective performance. A free plan allows adding three reps with unlimited chat history.

                  Moreover, the software also offers a mobile app for instant interaction with clients. Clients can send electronic letters when operators are offline and pre-chat forms will fix all the necessary info about the consumer so that you can contact them later. Analytics in real-time and visitor tracking options serve for staying aware of all dialogues and website visits.

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                  • pure live chat software interface
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