SPP Software
Verdict: Are you in search of the optimal client portal that specializes in working with B2B companies and service providers? Then you can’t go wrong with SPP Software. It offers unparalleled versatility and user-friendliness, which are both essential for B2B product portals.
When launching my photography brand, I was interested in a dependable and effective framework since I’m a firm believer that even a fully trained team and solid customer base are useless without a proper system. I decided to give this project management software a try and it turned out to be a great choice since it has provided countless benefits for my agency.
Service Provider Pro is a customer management and billing solution employed by product-focused enterprises and service providers. This customer portal tool is designed to help increase client satisfaction while efficiently scaling your staff with role-based permission management.
The software’s official site features in-depth showcases of how it’s being used by content marketing agencies and other businesses.
SPP Software is a comprehensive solution for business people focused on efficiently running their company. It’s primarily designed for enterprises that provide web design, content creation, marketing, and hosting services. This tool features customer management, time tracking, online invoicing, and billing tools to help you provide additional value to your clients.
It further simplifies your business workflow by building project management and collaborative features into your customer portal. This way you'll be able to efficiently manage your team and monitor progress while providing relevant information to your clients.
SPP's billing functionality makes sending out invoices and payments easy thanks to the Single-Page Checkout feature and drag-and-drop form creator. Built-in payment fields allow you to receive payments on the same page while the mobile-optimized UI guarantees an enjoyable user experience across all popular device types.
This invoicing software is supported by AWS infrastructure that guarantees data protection and scalability. It allows users to automatically create accounts without registering as well as to conveniently login into their existing accounts if they're returning clients. Moreover, SPP enables you to personalize the checkout process, utilize the coupon system, and track its usage.
It comes with a convenient order management system perfect for scaling my business. This purchase order software allows for an overview of assigned, pending, and revised orders, enabling you to prioritize and sort different tasks. The personalized order statuses enable you to keep customers up to date on the state of their order, ensuring transparent communication.
The implemented dynamic deadlines help make sure my staff works on orders while accounting for the delivery dates and customer input. Useful hotkey combinations simplify the navigation even further.
Finally, the permission management system allows me to bring my employees on board while having full control over each user's access level.
The adjustable notification settings and integrated messaging simplify communication, ensuring the entire team stays in the loop. Meanwhile, detailed reports on sales, response times, and order statuses facilitate decision-making. You can even integrate SPP with other tools via Zapier and webhooks while the developer-friendly API stimulates workflow automation.
I appreciate the Helpdesk feature that comes with a comprehensive support inbox that allows you to forward support emails and send responses from the main dashboard. It can be integrated with email platforms to guarantee a satisfying customer experience.
Moreover, the ability to view the entire support and order history makes it possible to provide personalized help.
SPP software makes it easy to manage your staff while handling their permissions, initiating private conversations, and using @mentions to notify individual team members. The ability to follow and unfollow tickets makes this solution even more flexible.
Real-time visibility of unread messages allows you to avoid the hassle of regularly checking your inbox. Additionally, this customer service software allows you to create customized contact sections for different purposes.
The Referral Management tool allows you to turn your customers into brand ambassadors to maximize referral efficiency. This contact management software enables clients to obtain referral links without going through third-party registrations. Meanwhile, manual approvals allow you to evaluate affiliates and commissions before adding your stamp of approval.
By leveraging versatile payment options, you can pay affiliates via account balance or PayPal mass payments. Additionally, Service Provider Pro allows you to implement white-label services to provide reselling opportunities to other companies, supplying them with a dedicated workspace and pricing controls.
By automating white-label tasks, you can guarantee streamlined transactions and message syncing. Furthermore, by integrating this solution with marketing tools like ActiveCampaign, MailChimp, Google Analytics, or Facebook, you can gain invaluable insights regarding your referral efforts.
SPP manages to be more than just a piece of software by offering relevant resources to businesses that want to succeed in their market. SPP’s special usage cases for digital marketing agencies act as proof of their determination to satisfy various industry needs.
The Resources menu offers in-depth manuals that cover everything you need to know about this software and its functionality. Moreover, the Agency Growth Blog provides useful insights, strategies, and recommendations that will help your enterprises achieve and sustain continuous growth.
SPP software lets you pick from 3 pricing plans based on the specific needs of your agency.
The Basic plan, which will cost you $129 a month (monthly) or $99 a month (annually), is perfect for smaller businesses. It offers essential features like a personal domain, the Helpdesk system, and a team size of up to 5 users.
The Pro plan, which will send you back $299 a month (monthly) or $249 a month (annually), is aimed at established companies, as it increases the team size to 10 users, provides page editing functionality, and allows you to add a reseller program.
For bigger businesses, the Enterprise plan provides a personalized solution that encompasses over 50 team members, custom rules and workflows, personalized integrations, and API access.
Additionally, this solution provides a free 14-day trial that doesn’t require your bank account information for you to try out the available functionality.
