How to Cancel ExpressVPN Subscription and Get a Refund

Would you like to find out how to cancel ExpressVPN and get a refund without extra difficulties? It may be connected with the fact that you no longer need all the advanced capabilities of this VPN service for Windows, it didn’t meet your expectations or there is no point in spending money for another reason.

With a customer-friendly refund policy, I will show you how do I cancel VPN subscription in a few steps.

How to Cancel ExpressVPN in 4 Steps

ExpressVPN gives you a 30-day risk-free money-back guarantee that you can use to test the service. After the expiration date, if you aren’t completely satisfied with the VPN, you can cancel your subscription, account and request a refund by contacting customer support.

However, you can only get a refund if you request it within 30 days of the purchase date. I suggest checking out ExpressVPN discounts first and then cancel automatic payments to avoid additional costs.

Step №1 – Sign in with ExpressVPN’s Website

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You can’t claim a refund in the ExpressVPN application. That’s why you need to visit the ExpressVPN website through the installed browser and log in to your account.

Step №2 – Go to Subscription Settings

subscription settings how to cancel expressvpn

Here you can see a list of all your active ExpressVPN subscriptions. In your dashboard, select Manage Settings in the Subscription section.

Step №3 – Turn Off Automatic Renewal

turning off automatic renewal how to cancel expressvpn

Click the Turn off automatic renewal option. You will be asked if you are sure that you want to disable automatic payments.

You can click Turn off automatic renewal a second time without any explanation. Or select the I have an issue and don’t want to keep using ExpressVPN button to specify the reason for the cancellation to improve the quality of the product and service (to avoid going into details, click Skip).

You will be redirected to your dashboard. There you will see a red message confirming that auto-renewal is disabled. Then you will receive an email from PayPal (if you originally paid via this service) or another payment service with similar notifications confirming that your automatic payments have been suspended. To get a refund, move on to the next step.

Step №4 – Contact Customer Service

contacting support how to cancel expressvpn

Compared with other VPNs that sometimes don’t even have customer support, ExpressVPN stands out. You can chat in real time, during the day or at night, with a responsive support representative who will help you figure out how to cancel ExpressVPN subscription.

The easiest way to contact ExpressVPN support and request a refund is to click the «Need help? Contact us» blue pop-up button in the lower-right corner of the website. You will open a chat window where you can ask a member of the ExpressVPN team for a refund.

As a formality, they may ask you to specify the reason for cancellation for statistics and quality improvement. The service will soon confirm the cancellation and inform you that you will receive a refund within a few business days.

Why Do Users Cancel ExpressVPN Subscription?

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ExpressVPN doesn’t have a free trial but it offers a generous 30-day money-back guarantee that lets users test their services for free without restrictions during this period, just like the other free VPN for Mac.

ExpressVPN cancel subscription occurs when you cancel any subscription plan during this period from the moment of purchase and registration through a personal account, which you already have as a VPN service user.

You have probably appreciated the simplicity of the ExpressVPN service. Registration took several minutes: choosing a pricing plan, entering your email address and purchase information with the choice of the payment system. Besides, at each subsequent login, you didn’t need to enter any data.

Are you wondering how to cancel Express VPN because you think that this service is expensive? It will become more affordable if you sign up for the longest-term plan, ExpressVPN annual subscription. The plan will cost you $6.67 per month including 3 extra free months of use. So, ensure that you are getting the best value before making a final decision.