By Kate Gross 22 days ago, Apps and Software
Crisp Platform
Verdict: Crisp is a recent all-in-one omnichannel customer service asset that helps companies immediately keep in touch with their clients or leads who are in need of support.
This customer service software is comprehensible, easy to use, and offers all the necessary functionalities for support tickets, a knowledge base, automatic replies.
Crisp platform features file sharing, live chat interface you can set, shared inbox, translation, audio/video calling, customized messaging, and more.
Customers can produce campaigns for specific users and personalize them by inserting video files, pictures or custom messages.
Furthermore, it lets companies generate public status pages to run system statuses in real-time and let customers know about outages via email alerts. By using a mobile app, I am able to reply to inquiries, plus it also incorporates other services like Twitter DMs, Telegraph, Line.
Crisp was launched in 2015. The team believes that a strong tech and efficient design create a great customer experience. 400,000 brands, such as Rakuten, Airfrance, Schneider Electrics, Beem, Pulpo are already utilizing Crisp.
With Crisp platform you can offer a lifecycle experience for a present-day potential customer, produce better leads, improve customers help, scale customer’s satisfaction which will greatly increase the revenue.
When I log in at Crisp, the latest chats instantly appear on the board. On the left, I see a panel including Inbox, Visitors, Contacts, Campaigns, Helpdesk, Plugins, Settings.
If I am planning to arrange my chatbot flows, this live chat software offers a visual flow builder. When I tap on one of the components in the flow builder, I can alter its content. I am also able to try my chatbot applying the changes.
Considering vast number of its features, Crisp aims mainly at live chat and customer service. However, by using Plugins I can include extra functionality to that.
For instance, if you are willing to incorporate a chatbot to Crisp, you can insert the “Bot” plugin. And if you want to set automatic reply to questions, you can insert the “Auto-Responder” plugin.
I am able to organize, run and cooperate with social inboxes. Make shared sms inbox, WhatsApp Shared Inbox, or Messenger, Telegram, and Line shared inbox.
Crisp inbox enables me to leave internal notes on each chat. You just have to mention teammates on the preferred threads to collaborate. This is a splendid option in place of an individual mailbox.
This collaboration software enables my team to easily manage their performance and proficiency. We can enjoy dedicated metrics like average first response time or detailed activity reports such as messages sent, chat triggers deliverability, and the users’ satisfaction.
Canned responses are a great help for my client support team on each conversation – saving time, correcting typos, and securing consistency in brand voice with a few taps.
They also keep mental capacity: agents pay their attention to the content of messages instead of the relevant tone of the replies.
The chat automation asset lets me customize multiple functions: chat welcome message, colors, position and I can even add chat shift in case of unwanted rendering connected to my platform's design.
Crisp helps me to manage my uptime and let customers note what is going on with my system.
With public status page I can concentrate on the issue solving rather than being flooded by clients. My customers will receive a notification on the Knowledge Base as well as on the Crisp Chatbox to inform them about a problem on my platform.
Crisp platform can instantly localize my chat into more than 100 languages. This translation software lets me respond to the clients in their mother tongue, thus they can receive a high-quality customer support experience.
Crisp also gives an opportunity to mix a live chat and chatbots with a knowledge base to foster your customer experience. So with this knowledge base software I can get rid of standard answers, concealed or unindexable help contents, slow responses.
Crisp help desk software helps me produce a self-service support system that’s exactly as vivid and responsive as my customers want it to be — without draining my human resources or wasting my budget.
Document office policies, company aims, employee contact info, engineering experience — any important data are gathered in one central place.
Crisp is equipped with an application programming software, which lets companies integrate the site with several third-party applications such as Zapier, WhatsApp, Salesforce, Zendesk, Pipedrive, Telegram, Viber including social media for photographers like Facebook, Instagram and e-commerce platforms, Shopify for example.
I incorporate with Slack, so I can respond to client’s queries from my Slack channel. If that is not sufficient, you can also create your own network with Crisp platform.
Crisp offers several plans.
Free includes 2 live chat operators and bounded functions (live chat, team inbox, mobile app and notifications).
Pro for €25/mo involves 4 live chat operators and more facilities, such as more channels (FB Messenger, Twitter, Email and Telegram), Slack integration, widget customization (still no chatbot feature).
Unlimited for €95/mo includes 20 live chat agents. This plan integrates all the features of the site like MagicBrowse, LiveTranslate, automated campaigns, analytics, chatbots etc. You are also able to include more operators for €10/mo.
In addition, Crisp provides a 14 days free trial on each plan.
