JivoChat Review 2024: Pros & Cons

Verdict: As a photographer, I need to keep in touch with my clients 24/7, which is why JivoChat is a perfect choice to my needs. This social media customer service software comes with an impressive set of communication tools, which allows me to answer questions asked by my clients without wasting a lot of time.

What I like the most about this platform is that it supports a variety of communication options.

Thanks to it, I can talk to my colleagues and clients using different communication channels. When using messaging tools, I need to get timely technical support, and this service doesn’t disappoint here, as it provides 24/7 support.

JivoChat is a convenient service with handy communication tools that make it easier to keep in touch with clients and employees.

Using this live chat software, you can add a chatbot and callback option to your website. Due to the advanced chat tools, it is suitable for making the work of a support team more efficient.

Using this contact management software, you can improve communication with your clients regardless of the communication channel you use.

JivoChat integrates with different messengers and platforms. In addition, you can use it with a range of social media for photographers (https://fixthephoto.com/best-social-media-for-photographers.html Best Social Media for Photographers List).

It supports Instagram, Facebook, and WhatsApp. You can also use it with other platforms and tools, as it integrates with many website builders for photographers, including WordPress and Wix. It’s also possible to use it with Shopify, PipeDrive, Google Analytics, Zapier, and other services.

After adding JivoChat to your website, you will see its widget in the side panel. It integrates with a variety of online platforms. The widget easily adapts to any type of screen, whether a user uses a desktop or mobile device to access it.

JivoChat allows you to manage multiple chats at once using its widget. It supports 20 languages. For better convenience, you may highlight specific chats with different colors and utilize hotkeys. What makes it similar to other pro-level instant messaging software is that it contains pre-determined responses.

In addition, you can use the available marketing features to learn more about your target audience. You just need to access your CRM and take a look at the available info. JivoChat has tools for tracking user location, the number of visitors, click sources, and other relevant information.

Using the chatbot created by the Jivo team, you can streamline the workflow of your customer support team. You can add it to your website using popular eCommerce website builders for photographers. The chatbot analyzes the questions asked by users and offers the most relevant solution. Besides, you can use it for collecting user data.

If a chatbot can’t provide a client with a solution, an agent will take over the ticket. Agents can see the messaging history, which makes it easier for them to quickly solve a problem.

The Jivo chatbot integrates with popular social media platforms. However, if you use a niche platform for your business, you can add a bot using APIs. Many companies use such software as ChatMe, Plantt, DialogStudio, UChat, and others. You can select an option with suitable functionality that meets your budget needs.

There is no need to install third-party video conferencing software to organize meetings with your team, as you may use a dedicated team messenger from Jivo.

It allows you to create one-on-one chats, organize your contacts into groups, send attachments, and start business meetings. This solution is perfect for those who need to use professional communication tools when working on complex projects.

Unlike many other popular messengers, JivoChat securely protects user data, which makes it suitable for companies that need to ensure the safety of their files. All chats are stored on servers. You can manage access rights to decide who will be able to access your data. Thanks to it, you can quickly discontinue access if some of your employees retire.

One of the key advantages of this service is that it allows users to configure notifications. You can adjust the settings to your liking to chat with your employees or groups as well as use GIFs and emojis.

To use JivoChat, you can choose between three subscription plans. If you aren’t sure which of them suits your needs best, you may test out a 14-day trial version.

You can use the Basic plan free of charge. It has convenient communication tools that make it easier for you to reply to your clients on your website and in messengers.

The Professional plan costs $19/month per agent if you opt for an annual subscription. You will get access to pro-level tools, such as chatbots. It is suitable for companies with teams of up to 10 employees.

The Enterprise subscription plan costs $38/month per agent if you pay for 12 months. It is used by companies that have 10 or more agents.