By Kate Gross 13 days ago, Apps and Software
Callpage Tool
Verdict: CallPage is a highly functional tool, using which I’ve improved my sales calls considerably. The main benefits of this product are intuitive installation and the variety of customization features for tailoring the experience to the needs of my photography business.
It has simplified the lead generation process, and scoring has decreased the lead time. Besides, the number of sales calls I’ve registered through this sales engagement platform has become bigger.
CallPage offers a handy widget for visitors who need to ask for an immediate callback, send a message, and arrange a meeting. The callback option allows businesses to interact with prospects in real time, boosting customer satisfaction and driving more sales. This is an excellent solution for both medium and mid-sized companies.
CallPage appeared on the market in 2015 and since then it has been assisting businesses from 50 countries helping them to establish contact with customers for over 70k calls monthly. This is a team of professionals who stick to their core values while doing their best to take advantage of every opportunity. CallPage has already served more than 1,500 businesses.
With the click-to-call feature, communication with customers becomes much easier. CallPage integrates a callback widget into a website that activates a pop-up window where visitors can leave their personal info like a phone number or request a callback to learn the details about the product they are interested in.
CallPage then connects with the sales or support team, creating the bridge between online engagement and personal communication. Such a continuous interaction often results in the conversion of visitors into loyal customers.
This product enabled me to decrease the response time on my photography site to just 28 sec. I also like the tool’s click-to-call button that functions perfectly on PC and mobile devices, making CX across different platforms as smooth as possible.
This contact management software allows sending automatic SMS follow-ups after each call and before a pre-ordered call. The ability to customize SMS content and sender ID to make a great first impression on my customers is a real bonus.
I also like CallPage’s call routing system, which makes certain that prospects are connected to the sales or support representative in the shortest possible time. In case this attempt fails, the system continues to connect the team with potential clients.
Besides, would-be buyers can benefit from the option of leaving a message or ordering a return call for a more convenient date.
The functionality of CallPage is quite extensive and allows tracking call sources, evaluating team responses, and analyzing interaction quality. Besides, it boasts a comprehensive reporting feature that provides you with the overall pic of the operational performance and areas for improvement.
By recording incoming and outgoing calls, you can easily keep track of every dialogue elevating your workflow and providing customers with top-level experience. In addition, managers get valuable insights about the source and quality of leads, response level, and call handling thanks to automatic call recording and reporting.
My photography website has become a lead generation mechanism thanks to customizable pop-ups and scoring rules. Well-designed and simple pop-up attracts the visitor’s attention inducing them to establish contact with sales representatives.
It is possible to customize the design of pop-ups to make my website visitors’ experience more enjoyable. Besides, by using scoring rules, you can increase the chances that prospects will reveal their phone numbers.
The tool encourages users to arrange a meeting with a specific team representative at a specific time right from your web page. The meeting can take place either online or offline. It also supports synchronization with Google Calendar or Microsoft Calendar, and you won’t have trouble sending invitations and notifications with meeting platform integrations.
Once a user fills in the form, CallPage analyzes the connected calendar (like Google Calendar) and checks the availability of your team, identifying the ideal time for a meeting. After that, the platform will send an automatic follow-up with the details.
Integrations with third-party tool is another benefit of CallPage, which allows you to boost your sales and acquire more followers. Thanks to Zapier, it is possible to connect CallPage with over 5000+ apps optimizing the team’s workflow.
The list of supported products includes Wordpress, Google Tag Manager, Shopify, Landingi, Drupal, Joomla!, Get Response, Zoom, and online collaboration software like Slack, etc.
CallPage works round-the-clock to collect leads for your business. Your website can connect with your team by scheduling a call on a chosen date or asking for a callback during your company's working hours. The ability to group your business representatives according to a location, time zone, and other criteria is really beneficial.
If you want to learn more about sales, marketing, and leads, read the company’s informative blog. It contains articles that cover multiple topics like the most effective ways of tracking sales, the best virtual PBX system, the best lead generation tools, the best sales call solutions, sales manager’s guide, etc. Besides, the authors publish only relevant and fresh info.
CallPage offers a two-week free trial and several subscription options.
Essentials from $31/mo (up to 50 successful calls/mo, 1 user license, 1 call operator, 1 domain with CallPage widget).
Pro from $79/mo (up to 100 successful calls/mo, 2 user licenses, 2 call operators, 2 domains with CallPage widget).
Larger companies that value flexibility will benefit from the Enterprise plan, the cost of which is revealed by request.
Moreover, a user can change the number of calls, call consultants, users, or domains in each package for extra pay.
