Trafft Review 2022: Pros and Cons

By Kate Gross 24 days ago, Apps and Software

Trafft

  • Rank
    (4.5/5)
  • Platforms: Web
  • Price: freemium, from $12/mo

Verdict: Trafft is a great scheduling tool for organizing online meetings and virtual events. I really like that the functionality of the product allows you to book an appointment without contacting your company’s staff.

This is a real find for companies that serve customers, such as beauty salons, gyms, hospitals, and the like. However, it can be used even more widely. The instrument is very helpful for booking freelancers’ services, such as photography and videography, hiring music bands, etc.

Pros
  • Auto-booking & processing
  • Single calendar for all company’s needs
  • Discounts
  • Easy creation of a dedicated booking page
  • Can be embedded in your current site
  • Automatic notification option
Cons
  • No way to improve visuals
trafft interface

Trafft is a great tool for automating the booking process. Both small and large businesses can take advantage of the platform. We all know how long and tedious it can be to book sessions by calling or e-mailing. It is also difficult to process it later for the company’s staff, who often have to report the postponement and upset clients. That’s why the developers created a product that significantly expedites this process for both customers and employees.

They endowed this platform with a user-friendly interface and basic functions so that even a beginner can understand the procedure. Here you will find everything you need to properly organize your business – a calendar, auto-booking, payment tools, analytical reports, and many other useful features.

Trafft Review: Main Features

trafft logo

Trafft is a platform for scheduling and managing sessions, online conferences, and your employees, which will come in handy for large corporations and sole proprietors. Experts, who created this product, have rich experience in software development (over 10 years) and booking (over 5 years).

The interface was designed with the convenience of staff and customers in mind, providing various reminders and notifications, as well as discount features. What’s more, if you already have your own website, you can integrate Trafft booking form directly into it! If you don’t have a website, you can create a booking page in an instant.

I was also very pleased with the affordable price of the product.

Useful Management Options for All Types of Business

trafft management options

Trafft is indispensable for efficient digital planning. Management success is achieved through 3 fundamental principles: strengthening customer loyalty, following the developed plan, and automating daily standard processes. Consider the example of a beauty salon: an appointment for a procedure is carried out automatically without engaging an employee, just like billing for services rendered, which means you save your time and energy for more important things.

In the same way, this platform works for gyms. Your client can sign up for a session without having to call or write to the gym staff. This cross-functional tool is suitable for any field of activity, whether it is legal advice, administration of children’s educational institutions, or other businesses that need reliable and convenient online planning.

I also want to note that Trafft can serves as a photography booking app allowing both sides handle processes with ease.

Totally Automated Booking and Payment Processing

trafft automated booking

Trafft is simple to connect with your site, giving your customer a hassle-free user experience when booking.

It is easy to set prices for your services. What’s more, each of your specialists can be assigned a different price if they offer different services. All you, as a manager, need to do is enter custom prices, and the program will automatically perform all other organizational processes. Also, you can set individual rates if necessary. This will help avoid misunderstandings and troubles with customers in the future.

Another handy feature is the possibility to attach promotional codes. Place this code and fix the period of its validity. You can define how many people can use a code and even set usage limitations. You can also choose individual services that this promo code applies to.

Advanced Appointment Features for All Participants

trafft appointment

To improve the customer experience and increase the productivity of your business, set up your work schedule by adding days off and holidays, as well as each employee’s personal schedule. For example, mark the days when he/she doesn’t work. With such a built-in schedule maker, you will be free from possible problems with clients due to scheduling confusion, and allow them to efficiently choose suitable dates. I really like that Trafft comes with an auto-reminder feature informing clients and staff about upcoming sessions or changes.

The Calendar section contains information about the meetings booked for the current week. Click on the session and see the details: the exact date and time, information about a client and an executor, and the cost of the service. Here you can specify or change the phone number, and enter personal data, such as date of birth and more. Also, here you can conveniently leave a note about each client.

The Appointments sections contains a list of bookings, so you can be in the loop of your upcoming sessions. Besides, you can navigate the info easily and even filter a list. To narrow the range of results, specify the period you are interested in.

You can also sieve the results by specific employees – one or more. It is very convenient if you have a large team. The Services tab contains all the necessary data about the services available in your establishment. Here you will find several design templates that are suitable for your niche, which you specify during registration.

Monitoring and Customizing for Your Business Performance

Trafft makes it much easier for you to achieve your goals in terms of increasing your company’s sales and productivity through comprehensive reporting and powerful statistics. What’s more, booking meetings for photographers here is a breeze.

If you don’t have a website and don’t want to create one just yet, you can try Trafft’s booking page. On this page, clients can find all the necessary information about your services, book, and even pay for it in just a few seconds. The design of such pages is responsive, which means that they will look equally great both on a computer and a smartphone.

Online booking forms can be easily customized to match your brand style. Trafft comes with non-stop monitoring, reminders, and backups to give you and your clients a flawless experience 24/7.

Pricing

Before you start looking into the prices of the plans, I want to tell you about a few bonuses. Any annual or monthly plan from Trafft has no extra fees and no limits on the number of bookings available to customers per month.

The Free plan is where you should start your acquaintance with booking services. It is limited in many ways, but this is unlikely to prevent small businesses from effectively automating their activities. By trying it, you will understand what to expect from other fully functional plans. This plan is available for one employee only, allows you to add a maximum of 5 services, and will include the Trafft logo and other branding elements.

The Basic plan is what you need for organizations with up to 20 employees. This one, like all other paid plans, offers unlimited services, so add as many as you like. The limitations here are in the number of available features and integrations – there are only 5 of them, and the design will still contain the Trafft branding. It costs $12 per month and $108 per year.

The Pro plan allows you to employ a staff of 40 people and take advantage of 10 features and integrations. In addition, this plan will finally remove the Trafft branding. For all this, you have to pay $24 per month or $228 per year.

With the Expert plan, you can already count on 80 employees and 20 features and integrations. Such features make it perfect for corporations with offices around the world. The Trafft branding is removed here. The monthly cost of such a subscription is $48, and the annual fee is $460.

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