FAQ

Is there a minimum order for retouching?

No, if you desire you can send any amount of photos. No matter it’s 15, 10, 5 or just 1 photo for post production photography services.

What is your typical turnaround time?

The turnaround depends on the photo editing services required and the scope of the job.  The turnaround starts once we've received the order, image files, and anything else necessary for the job. Typically the FIRST edited images can be returned to you within 2 days. During the time we await your response, the timing will be stopped. If you have a deadline, please specify it in the order comments. 

Please NOTE: Sunday is day off.  

 

Are my photos safe?

Absolutely. We use encrypted protocols to transfer the images. No third person has access to your account or to your photos. 

 

Can you change the background of my photo?

Yes, we can do it within Extra and Digital Manipulations price levels.

  1. Please upload your main photo
  2. Set the background image as Additional Photo, so that you don't need to pay for it.
  3. Order the service only paying for the main photo retouching.  
I want to have a variation. Is it possible to do this?

Just mention this when placing your order and give us specific instructions as detailed as possible.

 

Do you have Rush service?

We have an additional service - rush service which allows you to get the edited photos faster Turnaround up to 36 hours + 50% of the order cost Turnaround up to 24 hours + 75% of the order cost * please note we are working every day except Sunday.

 

Could I get my files back in PSD with layers?

Yes, you can. This is an extra service which you can choose while submitting the order on the site. The price is + 100% of the order cost.

 

How can I place my order?

1. Please register and login.
 
2. Click  ‘Create Order’
 
3. Click 'Add files' and then select one or multiple photos from your computer, if the file size does not exceed 50 Mb. Click  ‘Start’ and wait until the photos are uploaded. Read the answer below, "What should I do if the size of your files is above 50 Mb".
 
4. Click ‘Continue ' - For each uploaded photo write comments and general comments to the service you need. Select the level of retouch.

6. Click ‘Continue ' to confirm the Order Summary. If you have a coupon, enter its number.
 
7. Click 'Submit Order' - You can pay with subscription or purchase credits, using a credit card.

8. Wait 24-48 hours to receive your designs.

What I need to do if the file size is above 50 MB?

1. Please register and login. Click  ‘Create Order’.

2. Put a mark in the 'My Photos are larger than 50 Mb, I will provide them via Email or Dropbox'

 

3. Click ‘Continue ' - For each uploaded photo write comments and general comments to the service you need. Select the level of retouch.
In the comments provide a link to folder Google drive or Dropbox.

4. The subsequent steps are the same as in the previous question.

How do I receive my order?

1. Please Login.
2. Click 'My Orders'

3. When we're done, in 'My Orders' you can see your order with the result ànd click 'Download Result'.

4. By clicking on the photo you can see it in the full size, and save.

What is an Additional Photo?

You can use the Additional Photo field if you need to send us more instructions for your main photo(s) retouching.  It can be an example photo describing a style you need, or an additional photo to use for a background replacement. In this case you do NOT need to pay any credit for the Additional Photo. Please notice, Additional photo doesn't mean just the second photo free of charge.

How can I pay you?

We use the 2Checkout.com payment processing system. You can pay using PayPal or credit card. Please note, we do not have a PayPal account. To pay via PayPal you can select this option when paying via 2Checkout.com.

Do I have to pay for any corrections I may need?

If you feel that your corrections do not according to your specific needs, there 1 time correction will be made at no additional cost.  

Can I get any discount for photo retouching?

You get a discount if:
1. You have a Promo code.
2. If your order is over $300 you will get one-time 15% off the order cost basing on our regular photo retouching prices.
3. If you have been our customer for longer than 6 months & have ordered over $1500 in total during that time, you can get 30% off any order during the next 6 months.

What if the file size is more than 50Mb?

You can upload photos via Dropbox. 

Can I send RAW Pictures?

Sure, please upload them to Dropbox.

How can I close my account?

Please send us a request from the email address you used for registration at our website and ask us to close your account. We will close your account and delete all your photos.

Will you claim the copyright to the retouched photos?

No, the customer is always the only copyright owner. We do not claim any copyright to derivative retouched photos submitted by our customers.

I still have some questions. Can I contact you?

We are here to help! Please send us a message via Facebook box at the bottom of the page or contact our consultant via the online chat window you can find in the lower right corner of the page. If we are offline, please leave your message in the chat window, we will receive it and answer you ASAP.