FAQ

Do you have any limit of the images I can submit?

No way, there can be any amount of the photos - one, five, ten etc.

What kind of photos can you retouch?

We offer the professional photoshop service for any type of images:

For more information please check the photoshop retouching portfolio of our photo-editors. We'll provide you with the high quality results and with quite сheap retouching.

 

Your usual ETA?

The ETA is about two days since that moment we have got the photos, all the instructions and the payment. If there is any deadline, please mention it while submitting your order ATTN: Sunday is a rest day.

 

Can you guarantee the safety of the images?

Yes, we can! All the rights reserved. The photos won't be shown up anywhere. 

 

Do you present the background removal service?

Yes, choose for it either Extra or Photo-Manipulation level. Upload the main pic Provide us with an example of the background adding it to the additionalphoto folder thus there won't be any charge for it Submit your order making the payment just for main picture.   

If I'd like to get several variations - how could I do that?

Please mention it while submitting the order.

 

Is there any speedy delivery service?

Sure, we offer it - fast delivery service and it gives a possibility to get your edited results quicker. We present two possible terms of delivery within 36 hours with the additional 50% and for the delivery within 24 hours we will charge additional 75% of the total order cost. Don't forget that Sunday is a day off.

 

Do you offer the output as the layered PSD files?

Sure, we offer this kind of service for the post production for photographers. The extra service will be applied then. Please mention it while submitting your order. The price of the order will be doubled.

 

How is it possible to submit the order?

1. First you need to sign up and then log in.
photo retouching order  
2. The second step is to create the order.
photo retouching order  
3. As the next step please upload the files. Select the images and click the Start button. If the files size is above 50 Mb - send them to us using Dropbox or another preferable way.
photo retouching order 
4. Then please Continue and for each uploaded image provide us with the comments or just give the general ones for the whole order and then choose the level of retouch which you need.
photo retouching order

5. After that please continue thus you will be able to preview the order cost.
  photo retouching order
6. Your order is ready to be submitted and as soon as we see it in our datebase we will send you the invoice for the payment.
photo retouching order
7. The usual turn around time is about 48 hours since the moment the payment has been got.photo retouching order

Please advise what should I do if the image size is over 50 Mb?

1. Just send it to us using any cloud data storage like Dropbox, WeTransfer, google drive, etc.photo retouching order

Additional image - what is it for?

The extra pic will give us an idea of the preferable style at the same time it could be an idea of the background if it is implied to be changed or for example of eyes/heads swapping, etc.

It won't be charged I've submitted the order - how to make the payment?

As soon as we get the submitted order in our data base we will send you the invoice for the payment. We work with PayPay. Make the payment using the credit card or via direct PayPal account.

If there are some revisions, should I pay extra?

If a retoucher hasn't done what was asked for from the very beginning we'll be glad to make the corrections without any additional charge.  

Do you offer a discount system?

You'll get the discount if there is the promo-code also if the total order cost is more than 300 USD we will be glad to give you 15% discount. For our return clients who has been with us more than half a year and have ordered for more than 1500 USD there is discount of 30% for any of your tasks within next six months.

If there are RAWs can you work with them?

Of course, just e-mail them via a cloud data storage.

I'd like to close the account what is the process?

Just e-mail us asking for the account closure.

Will you demand for copyrights to done pics?

That's impossible as the client is just the only one who is the owner. We do just the outsource editing service for our clients!

If there are any other questions what's the way to reach you?

We will be glad to help you almost 24/7 Just write us on our Facebook page or reach us with the help of our manager using chat-online. It is always possible to message us using the contact form on our site. Also more about photo post processing service you may find checking out our photo editing blog.

 

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